Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at fans@fan-dom.com. We will give you instructions on how and where to send your package, after the item is being sent to us you will receive a refund. Items sent back to us without first requesting a return will not be accepted.

We will release the funds within 3 business days after receiving returned item(s) and you will be able to see transferred funds back to your account depending on your individual bank processing time. 

You can always contact us for any return question at fans@fan-dom.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

We will offer you to send a replacement item or provide a full refund after the damaged item has been reported. Processing time for replacement or refund will be 3 business days.. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
After your refund is approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

In case of return of goods and refund of funds to a customer who has previously paid with one of the payment cards, in part or in full, regardless of the reason for the return, FAN-DOM is obliged to make the return exclusively via VISA, EC/MC, Maestro, Amex and Dina payment methods, which means that the bank will upon request the seller to refund the funds to the account of the card user.